MarloElaine

We have received new information since our last article “More Toys Recalled for Lead Paint.”

Fisher-Price Consumer Affairs e-mailed me after I completed their online request form. The e-mail contains a link to an eight page brochure, a merchandise return label, and detailed shipping instructions to return recalled items. The brochure has a list of all the affected Fisher-Price toys. The merchandise return label has been pre-filled with my name, address, and a delivery confirmation number.

Below is the entire e-mail.

———- Forwarded message ———-
From: FP Consumer Affairs (CATS)
Date: Aug 4, 2007 5:51 PM
Subject: In Reference to Case Number: 13######

Thank you for contacting Fisher-Price regarding our recall program for painted plastic toys with a possible lead paint hazard. We apologize for any disappointment or concern this may have caused and thank you for allowing us to remedy the situation.

Please follow this link to download a detailed color brochure that will assist you in determining if you own affected product. You will need to print, complete, and return the last two pages of the brochure, along with any affected product.

http://service.mattel.com/us/recall/FPPaintProgram.pdf

We have included a traceable, pre-paid United States Postal Service mailing label for the return of your affected product(s). The value of your return will be carefully assessed and a voucher for the value will be sent to you within 6 - 8 weeks. The voucher is redeemable at most national retailers and is good toward any Mattel or Fisher-Price manufactured product.

The maximum size of the package must be less than 108 inches total. The total is calculated by doubling the package height, plus double the package width, plus the length. The length is the longest side of the package.

To ensure your package is received by us quickly, please take your package to your local post office to receive a round date stamp on your merchandise return mailing acknowledgement or online e-label record (included on bottom half of mailing label). This confirmation stamp is provided by the postal service at no cost to you. Packages dropped at a mailbox or collection box are not scanned prior to delivery and may delay the return of your package.

Please return the package - including the last two pages of your brochure - to us within 14 days. Upon receipt of your returned package, a voucher will be sent within 6 - 8 weeks.

In closing, we would like to apologize to everyone affected by this recall, especially those consumers who bought the affected toys. We realize that parents trust us with what is most precious to them - their children. And we also recognize that trust is earned. Our goal is to correct this problem, improve our systems and maintain the trust of the families that have allowed us to be part of their lives by acting responsibly and quickly to address their concerns.

Sincerely,

Mattel, Inc.
Consumer Relations