Thanks so much to all of our readers who have shared their Thomas & Friends Recall experiences with us. Unfortunately, most of them have been negative. Many people are vowing to stop purchasing RC2 products all together. Others suggest getting their Thomas fix from Ebay or Toys R Us clearance to minimize RC2 profits. Almost everyone is extremely unhappy with the way RC2 is handling the recall, especially the postage reimbursements.
Recently, we received an e-mail from the company stating that the four items that we returned due to excessive levels of lead paint will not be replaced until late October. We shipped them on June 18th! Luckily, our son seems to have forgotten about his once beloved trains. He is still a huge Thomas fan, but he loves all kinds of trains and motorized vehicles now.
Here’s a copy of the e-mail:
Thank you for participating in our recent recall of certain Thomas & Friends wooden train toys. We want you to know that the status of your replacement order is now available to you online. Please visit http://recalls.rc2.com and follow the easy instructions. Your Reference Number is CTXXXXXX. Please keep this handy for your reference as you access the site.
As you may know, we have significantly expanded our toy quality assurance, inspection and testing programs. This applies not only to incoming materials but to the finished toys themselves. The implementation of these additional safeguards has resulted in some delay in shipping replacement orders. While we deeply regret this delay, our top priority is and always will be toy safety. We appreciate your patience and assure you we are working hard to ship your order as quickly as possible.
Please allow 10 days from the Scheduled Ship Date of your replacement order for your product to arrive. Do not respond to this email. If you have any questions, please email us at mailto:recalls@rc2corp.com or call 866-725-4407 from 8 – 5 CT Monday through Friday.
Please verify that we have your correct mailing address:
ELAINE XXXX
XXXXXXXXXX
XXXXXXXXXXEmail us at mailto:recalls@rc2corp.com with any corrections.
Regards,
Consumer Service
RC2 Corporation
While we were at the doctor for Sammy’s annual checkup, we mentioned to her that our children were exposed to poisonous amounts of lead from recalled toys. We agreed to have both kids’ blood drawn and tested for lead exposure. We pray that the tests come out normal.
